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Service Manager

Lisboa

Descrição da posição

We’re looking to hire a Service Manager for European Institutes.

You will be accountable for overseeing 3 to 5 international projects while driving a relentless pursuit of continuous improvement.
You will manage European institutions’ services at different levels, including customer, partners, team, financial, and risk management. You must establish a partnership relationship with the client and partners, manage the team, communicate with stakeholders, and develop opportunities.

Requirements

  • Manage all operational activities inside the different services.
  • Develop and implement operational strategies to drive efficiency and growth.
  • Oversee budgeting, forecasting, and resource allocation.
  • Ensure compliance with company policies, regulations, and industry standards.
  • Monitor performance metrics, analyze data, and implement improvements.
  • Manage cross-functional teams to ensure smooth operations and coordination.
  • Collaborate closely with senior leadership to align operational strategies with business goals.
  • Drive continuous improvement and innovation in operational processes.
  • Good level of English (Independent user — level C1).
  • International experience.
  • Experience in European Agencies.
  • Good level of French (Independent user — level B2).

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