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Service Delivery Manager

Descrição da posição

Project Overview The project involves the provision of managed IT consultancy services and agile development, focusing on optimizing business processes within DIGIT C1.
The engagement requires technical excellence and a deep understanding of the Commission’s operational context, regulatory environment, and the need for continuous improvement in digital services.
The contract scope includes procurement of external services for process analysis, implementation, and testing of improvements in procurement and contract management, including automation, delivered as a managed service under customer supervision.


Requirements

  • Oversees the overall delivery of services.
  • Ensures alignment with client expectations and addresses feedback.
  • Coordinates between stakeholders to maintain service quality and compliance
  • Operates within a managed service environment.
  • Requires close collaboration between internal teams and the client.
  • All roles must ensure alignment with operational needs and regulatory requirements.
  • Mandatory certifications and experience levels for each role.
  • Bilingual proficiency in French and English is required.
  • Compliance with ITIL standards and relevant testing certifications is essential.



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