Submeter
Microsoft Teams Administration
Lisboa
Descrição da posição
The service to be provided has main focus on performing Microsoft Teams Administrative tasks; supporting Client
Microsoft Teams team in managing service requests requiring Microsoft Teams policy, setting and configuration changes,
with a participation in call and trend analysis to drive call and service quality while supporting our providers in the resolution
of complex incidents and problems.
Microsoft Teams team in managing service requests requiring Microsoft Teams policy, setting and configuration changes,
with a participation in call and trend analysis to drive call and service quality while supporting our providers in the resolution
of complex incidents and problems.
Microsoft Teams Administration
• Support the Siemens team with Microsoft Teams change deployments and the execution of service requests.
• Participate, as required, in implementing and validating changes to Teams policies, configurations, and tenantlevel settings.
• Maintain the Teams policy landscape, including regular review, rationalisation, clean-up, and retirement of
obsolete or unused policies.
• Handle authorised requests for Teams application uploads and updates through the established channels.
• Support automation initiatives to improve the consistency, efficiency, and scalability of Teams administration
activities.
• Support configuration governance and periodic technical reviews to ensure alignment with defined service
standards, security requirements, and operational best practices.
• Maintain appropriate technical documentation, operational procedures, and configuration records for supported
Teams administration activities.
• Contribute to monitoring Microsoft 365/Teams service health and assessing the operational impact of relevant
platform changes.
• Support the Siemens team with Microsoft Teams change deployments and the execution of service requests.
• Participate, as required, in implementing and validating changes to Teams policies, configurations, and tenantlevel settings.
• Maintain the Teams policy landscape, including regular review, rationalisation, clean-up, and retirement of
obsolete or unused policies.
• Handle authorised requests for Teams application uploads and updates through the established channels.
• Support automation initiatives to improve the consistency, efficiency, and scalability of Teams administration
activities.
• Support configuration governance and periodic technical reviews to ensure alignment with defined service
standards, security requirements, and operational best practices.
• Maintain appropriate technical documentation, operational procedures, and configuration records for supported
Teams administration activities.
• Contribute to monitoring Microsoft 365/Teams service health and assessing the operational impact of relevant
platform changes.
Teams Call Analysis and Service Quality
• Perform on-demand analysis of call and meeting quality using Teams Call Analytics, Call Quality Dashboard, Power
BI dashboards, Nexthink, and other relevant diagnostic and telemetry tools.
• Conduct regular reviews of Teams configuration and service telemetry to identify opportunities to improve call
and meeting performance.
• Participate in task forces and work groups focused on improving Teams service quality and user experience across
the business.
• Proactively identify performance trends, recurring issues, and optimisation opportunities across dependent service
areas, including network, VPN, Hive, and relevant endpoint fleets (Windows, macOS, Linux, iOS, Android, and AVC
environments).
• Support root-cause analysis by correlating Teams telemetry with endpoint, network, and service data, and
translate findings into actionable technical recommendations.
• Contribute to service-quality reporting, trend analysis, and the definition or improvement of operational
monitoring and health indicators.
• Perform on-demand analysis of call and meeting quality using Teams Call Analytics, Call Quality Dashboard, Power
BI dashboards, Nexthink, and other relevant diagnostic and telemetry tools.
• Conduct regular reviews of Teams configuration and service telemetry to identify opportunities to improve call
and meeting performance.
• Participate in task forces and work groups focused on improving Teams service quality and user experience across
the business.
• Proactively identify performance trends, recurring issues, and optimisation opportunities across dependent service
areas, including network, VPN, Hive, and relevant endpoint fleets (Windows, macOS, Linux, iOS, Android, and AVC
environments).
• Support root-cause analysis by correlating Teams telemetry with endpoint, network, and service data, and
translate findings into actionable technical recommendations.
• Contribute to service-quality reporting, trend analysis, and the definition or improvement of operational
monitoring and health indicators.
Teams Level 3 Support
• Support the Client team in resolving complex incidents as Level 3 support, working in close coordination with
Level 2 support (partner provider), Level 4 support (Microsoft), and Problem Management.
• Support the Client team in resolving complex incidents as Level 3 support, working in close coordination with
Level 2 support (partner provider), Level 4 support (Microsoft), and Problem Management.
Perform advanced troubleshooting and technical investigation of Teams-related incidents, including policy, client,
identity, meeting, calling, and service-integration scenarios within the agreed scope.
• Actively participate in technical meetings and engage with relevant internal teams, service providers, and
Microsoft where required to drive issues to resolution.
• Participate directly in relevant queries and service requests raised to the Siemens Teams team, in alignment with
the Teams Service Owner and Architect.
• Contribute technical findings to problem investigations, known-error documentation, knowledge articles, and
preventive actions to reduce recurrence.
identity, meeting, calling, and service-integration scenarios within the agreed scope.
• Actively participate in technical meetings and engage with relevant internal teams, service providers, and
Microsoft where required to drive issues to resolution.
• Participate directly in relevant queries and service requests raised to the Siemens Teams team, in alignment with
the Teams Service Owner and Architect.
• Contribute technical findings to problem investigations, known-error documentation, knowledge articles, and
preventive actions to reduce recurrence.
Requirements
- Mid-Level - Microsoft Teams Administrator experience
- Mid-Level - knowledge of Microsoft Teams administration, policies, meetings, calling, and application management.
- Working knowledge of the Microsoft 365 administration ecosystem and its dependencies, including identity, networking, endpoint configuration, and service health.
- Experience with Teams PowerShell and scripting; familiarity with Microsoft Graph is an advantage.
- Experience using Teams Call Analytics, Call Quality Dashboard, Power BI, and endpoint/network telemetry for troubleshooting and service optimization.
- Ability to analyze complex cross-service issues, document technical findings clearly, and collaborate effectively with engineering teams, service providers, and Microsoft support.
- A structured, security-conscious approach to privileged administration, operational governance, documentation, and change execution.
- BS or MS in Computer Science - Nice to Have
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