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Business Expert service - SAP

Lisboa

Descrição da posição

The Business Expert service provides solution support to Local Finance teams as part of a team located in 10 European countries, Japan, Hong Kong, Philipinnes, Indonesia and US. The Business Expert service will be the main point of contact for the assigned country(ies) and will address topics from all countries for his domain.

In parralel, the service collaborate closely with the SAP Solution Center who is accountable for the service delivery to the company's SAP platform. SAP Solution center is a shared pool of resources with skills in SAP Financial modules delivering Maintenance Services, Small Changes and Product evolution.

Goals and deliverables

1 - Provide Local Support to users
• User assistance: Questions and answers, ad hoc requests
• Incidents: First level of diagnosis and coordination of local investigations (Other systems, Local IT, SME) checking the right severity levels and challenge them if needed.
• Small changes: Gather local requests, check severity levels, assess solution impacts and sizing, core and standard alternatives, contribute to review committees and lead qualification committees

2 - Administrate local Portfolio and ticketing tool (Silva), track outputs and resolutions
• Support user to raise incidents and small changes in Silva with the required detailed description and quality, address questions & answers

• Track Silva tickets until their resolution and communicate back to the users on resolution actions
• Mobilize and support business for them to perform UAT and close the tickets.
• Contribute to weekly meetings with production daily activities (LOA) Service Management team to review status, update plans and update priorities.
• Participate in the Service LOA Committees, as well as in the ad hoc meetings required
• Support Central business (PBRC) and local (Countries) users on the closings

3 - Deliver the functional design of the local features and requirements
• Liaise with Finance representatives (Process Owners mainly)
• Get support from Central Demand/Supply teams in Lisbon with Solution Expertise

4 - Contribute to small change deployments
• Coordinate gathering of requirements and local impacts analysis
• Support performance of Solution test or UAT (communication, tests plans, test data)
• Update training materials and review local usage

5 – Project Management
• Manage the project with governance organization and lead, budget monitoring, planning follow-up and milestone alignment
• Bring expert expertise on Business side
• Coordinate gathering of requirements and local impacts analysis
• Support performance of Solution test or UAT (communication, tests plans, test data)
• Update training materials and review local usage


Requirements

Technical Expertise

• Business Analysis or Business Support around Application Maintenance (Demand)
• Capability to develop expertise around an IT solution to interact with Development team for example
• Expertise on Financial Instruments, Asset servicing, Data Management or on Local Investment Accounting and IFRS Investment Accounting and Reporting as this is the business scope of the SHIP platform and needed to interact efficiently with business counterparts
• Project Management
• Change Management

Expertise

• Expertise in SAP Financial Asset Management (FAM) / Treasury and Risk Management (TRM) is a plus
• Expertise of service delivery in BAU mode for solution implemented in several countries is a plus.
• Expertise in IT services, consulting or in IT department of a large international company is a plus
• English environment

Non-technical Expertise

• Complex environments (multi-cultural/multi-country/geographically distributed team)
• Anticipate issues and react promptly
• Coordination with business partners, challenging when appropriate to give the best solution/results
• Distributed delivery model, with near and offshore teams



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