Service Desk Agent

Porto

Job description

  • Primary responsibility is internal user support. Being present and available to clients requiring technical assistance
  • Respond to questions from all reporters, using different channels
  • Become familiar with each reporter and their applications
  • Learn fundamental operations of commonly used software and other equipment
  • Follow standard Service Desk operating procedures;
  • Become familiar with service desk policies and services
  • Understand and implement the processes in EasyVista (ITAM) 
  • Prepare new starter laptops
  • Inventory leavers equipment Works closely with the IT teams to maintain the IT Service & Support inventory of hardware and software. 
  • Performs other job-related duties as assigned.


Requirements

  • Up to 2 Years experience in service desk
  • Operating systems technical skills
  • Experienced in working with tools like Confluence and JIRA, is a plus
  • You are self-motivated and have the desire to succeed within a busy and progressive technology-driven environment.
  • You have general IT knowledge - laptops builds (Apple & Windows based)
  • You have team-working skills, both in-person and virtual
  • Have a clear concise friendly manner with our users 
  • Be able to demonstrate accuracy & flexibility.
  • A passion for delivering exceptional customer service each and every day
  • Experienced in working with different people, cultures and always seeking for the best team results
  • Comfortable working in a fast-paced environment
  • Knowledge in English


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