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Service Manager

Lisboa

Job description

The main focus is on IT Service Management to manage internal organization of our partners applications.

It comprises a set-up of the future operations and transfer the various development Projects into a secure and high-performance operation.

It will also consider the existing operating processes according to ITIL, the new requirements, and coordinate the service needs with other service managers, platform management, and infrastructure suppliers.

We expect the following competencies:
- Collaborate with the Business Units to ensure customer satisfaction
- Manage budget and report to the service owner
- Monitoring and reporting of service delivery
- Suggest improvements for optimizations of the service in terms of performance, adaptability, reliability, and cyber security
- Incident Management
- Understand requirements and business needs
- Regular alignment and touchpoints with all involved stakeholders
- Manage change requests/Small projects to drive customer satisfaction and meet business requirements

Requirements

We consider relevant a skillset and experience covering:
- Between 3 to 6 years of proven relevant professional experience in global IT operations
- Involvement in building IT solutions or operating IT solutions from a service perspective
- Monitoring and reporting KPIs and setting up SLA concepts
- Certification in ITIL is a plus
- Experience working with technical teams
- Experience with service providers and management and monitoring of services
- Cybersecurity knowledge
- German speaker will be appreciated
- Knowledge in Azure and Kubernetes will be appreciated

Consultants should have strong intercultural communication to reconcile different interests. Further, consultants should have excellent
presentation skills, both written and verbal, and good negotiation skills. It is mandatory for consultants to be business-fluent in English language.

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