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Senior Application Production Support

Lisboa

Job description

The goal of the Application Production team is to prepare a suitable application’s environment and maintain it up and running providing an effective, responsive and proactive level of support.

RESPONSIBILITIES
  • Technical support of all the environments hosting applications, both locally developed and third parties internally hosted
  • Ensuring the specialist support to the IT development and Application Support team
  • Manage applications migrations/re-hosting
  • Coordinate the change management for all the applications in scope
  • Collaborate to the changes on the infrastructure hosting the applications in scope
  • Contribute to global/local strategic projects

MAIN ACTIVITIES

The candidate:
  • Is responsible for deploying application by setting up the environments according to client standards, troubleshooting and produce accurate documentation
  • Needs to be flexible and adaptable as well as having a broad technical hands-on knowledge of different application technologies and enterprise infrastructure (cloud).
  • Ensures that the solution is always operational and optimal (capacity, upgrades, performance, obsolescence, etc.)
  • Adopts global and departmental guidelines, IT best practices and IT Security recommendations
  • Define tactical solutions to resume processes as quickly as possible
  • Contribute to solve incidents and find out the root cause
  • Guarantees the on-call availability during the required time windows or at the weekend for extraordinary activities
  • Perform regular reviews of scripts before UAT phase
  • Perform a regular report to Project Manager/Technical Leader of server and application points to improve
  • Proposes and implement optimizations for the project (can be linked to server configuration, rewrite of scripts)
  • Perform a capacity planning for projects at least once a year
  • Provide support to projects regarding definition of solutions
  • Participate in the standardization of practices
  • Participate in the validation of migrations done of servers instances
  • Participate in the evolution of servers tools

ATTITUDE

  • At least 10 years-long experience
  • Teamwork attitude: work cooperatively toward a common objective
  • Accuracy: manage details to fully achieve required objectives and safeguard the context
  • Stress management and self-control: be able to switch quickly from one topic to another, handle multiple incoming enquiries, control the external pressure without losing clear thinking
  • Problem solving: consider issue by gathering relevant information, analysing data, evaluating alternatives to find out tactical solutions
  • Strong analytical skills: break down problems into components by identifying relevant issue and recognizing connections
  • Responsiveness: promptly address needs based on understanding their priorities and constrains
  • Autonomy: manage own work in order to take the appropriate actions
  • Proactivity: be able to anticipate issues or new technical requirements thus addressing to the appropriate teams/colleagues"                                                    

                                                                                                                                                                                              

Main Tasks

  • Support the business in their IT needs and understand the business workflows and scenarios                                                                     
  • Maintaining a proper coverage in their designated shift                                                          
  • Voluntarily picking up work and tasks as received over email, phone or in person                                                                        
  • Provide business, team members and other project/task partnering teams updates on the issue/task/project                                                                      
  • Understand the underlying issue and the associated patch fix/release and identify systemic issue                                                            
  • Contribute towards better post-release checkouts                                                                    
  • Improving day to day tasks by writing scripts and automate tasks that are procedure oriented                                                                       
  • Availability to work during Holidays / Weekends as per pre-defined needs and on a rotational basis with the rest of the team                         



Requirements

Technical Skills:

  • First class Graduate in any discipline (Computer Science preferred) from a reputed university with a good background of software development/support
  • At least 10 years’ experience in a similar position                                                       
  • File Transfer Open protocol, sftp, ftp and proprietary protocol (cft)  
  • relational database concepts’ knowledge                                                       
  • General IT infrastructure knowledge                                                 
  • Particular knowledge and experience with RedHat Linux with Windows, UNIX, WAS, SQL, (Microsoft Sql & Oracle Sql)                                                        
  • Windows (power shell, active directory, Event logs, …)                                             
  • network concepts, balancer, https certificates                                             
  • Application Performance Monitor (Dynatrace preferable)                                                       
  • SYS ADMIN                                                   
  • Experience with system scripting                                                       
  • Good understanding of the ITIL norm especially Incident, Change and Request Management and practices                                                  
  • ANSIBLE & DEVOPS


Language Skills:                                                             
  • English (Mandatory)    
  • French is a Plus              
               

Soft Skills:
  • Good communication skills                                                   
  • Autonomous and proactive person                                                    
  • Team player                                                 
  • Think out-of-the box and come up with new ideas/ improvements for the processes                                                         
  • Organizational Skills         


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