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Production Application Support

Lisboa

Job description

Join our Application Support team dedicated to ensuring an effective and responsive first and second level of support for all applications. You'll work within the Banking and Financing Services area, specifically focusing on Artificial Intelligence group applications including RPA, chatbots, Document Intelligence, and more. We follow ITIL practices and are committed to maintaining, improving, and identifying root causes of issues while adhering to global guidelines and best practices.

Main Responsibilities:
  • Provide technical support for applications
  • Monitor application and infrastructure server resources
  • Respond to incoming calls and ITSM tickets
  • Track and update task progress in ticketing systems
  • Analyze and execute technical tasks
  • Manage incident escalation and resolution
  • Ensure on-call availability as required
  • Act as the main point of contact for production-related tasks/enquiries

Requirements

  • Minimum 5 years of experience
  • Strong teamwork and communication skills
  • Ability to manage stress and handle multiple enquiries
  • Proficiency in problem-solving and analytical skills
  • Autonomy and proactivity in managing work
  • Availability to work holidays/weekends on a rotational basis
  • English proficiency: B1/B2 level
  • Location requirement: Must be based in Portugal
Technical Skills:
  • RPA (Blue Prism preferable): Mastery
  • Windows (Event logs, active directory, powershell): Expert
  • ITIL: Expert
  • Linux: Expert
  • Network fundamentals: Practice
  • Chatbots: Practice
  • Infra as code (Ansible preferable): Expert
  • SQL - Microsoft SQL Server: Expert
  • Troubleshooting incidents: Mastery
Soft Skills:
  • Professional English (interview conducted in English): Mastery
  • Good communication skills
  • Autonomous and proactive
  • Team player
  • Ability to think out-of-the-box and propose process improvements

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