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Network Services Support Specialist

Lisbon

Job description

We are looking for a Network Services Support Specialist to provide operational, administrative, and coordination support for network-related services and initiatives. In this role, you will support service management and governance activities, operational planning, reporting, documentation, stakeholder coordination, and continuous improvement initiatives, while ensuring the effective execution of operational tasks within established governance frameworks. This is a hybrid position based in Lisbon, Portugal, with one day per week in the office.

Requirements

  • +3 years in organisational and task coordination
  • +3 years preparing documentation, meeting minutes, and reports
  • +3 years in Microsoft 365 (Outlook, Excel, PowerPoint, Teams, and SharePoint)
  • +3 years tracking actions, deliverables, and follow-up activities
  • +3 years supporting service management, governance, or PMO activities

Nice to Have:
  • Exposure to IT Service Management concepts and ITIL practices
  • ITIL Foundation certification
  • Knowledge of networking concepts (LAN, WAN, Internet Access, and related services)
  • Working with task management, collaboration, or workflow tools
  • Exposure to international and cross-functional teams
  • Basic analytical, reporting, and presentation skills
  • Experience supporting operational or technology service environments

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