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Junior PMO – Network Services

Lisbon

Job description

We are looking for a Junior PMO – Network Services for a hybrid project, 1 day per week on-site, in Lisbon.

About the Role

You will provide operational, administrative and coordination support to network-related services and initiatives. The role focuses on supporting service management activities, governance processes, operational planning and reporting activities associated with the management and evolution of network services.

You will support the preparation and follow-up of meetings, maintenance of service documentation, coordination of requests and stakeholder interactions, information consolidation and execution of operational tasks delegated by the Service Owner.

Main Responsibilities

  • Support governance, operational coordination and administrative activities associated with network services and initiatives.
  • Prepare and maintain documentation, reports, presentations, communication materials and service repositories.
  • Coordinate meetings, stakeholder interactions, information collection and follow-up of agreed activities.
  • Support service reviews, assessments, reporting activities and continuous improvement initiatives.
  • Maintain operational records, task tracking tools and collaboration platforms required for service execution.
  • Execute operational support activities within established processes and governance frameworks.


Requirements

  • Mid level: strong organisational and task coordination skills.
  • Mid level: experience preparing documentation, meeting minutes and reports.
  • Mid level: proficiency in Microsoft 365 (Outlook, Excel, PowerPoint, Teams and SharePoint).
  • Mid level: experience tracking actions, deliverables and follow-up activities.
  • Mid level: professional communication skills in English, written and verbal.
  • Mid level: ability to work independently under guidance and defined processes.
  • Mid level: strong attention to detail and documentation.
  • Mid level: experience supporting service management, governance or PMO activities.
  • Mid level: experience coordinating activities across multiple stakeholders and teams.

Nice to Have

  • Exposure to IT Service Management concepts and ITIL practices.
  • ITIL Foundation certification.
  • Basic knowledge of networking concepts (LAN, WAN, Internet Access and related services).
  • Experience working with task management, collaboration or workflow tools.
  • Exposure to international and cross-functional teams.
  • Basic analytical, reporting and presentation skills.
  • Experience supporting operational or technology service environments.


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