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Junior Customer Support Technician (L2)

Lisboa

Job description

Start your career with a project inside the core systems of one of Portugal's leading payment institutions.

This isn't a generic support desk — you'll configure real banking services on the central system and support acquiring operations, gaining hands-on exposure to how digital payments actually work behind the scenes.

What You'll Actually Do

Be the technical point of contact: respond to client service requests via email and phone
Touch the core system: implement parametrizations and configurations for banking services on the central platform
Go deeper into payments: configure and support acquiring activity services
Build analytical skills: follow structured analyses, synthesize conclusions, and present them to clients

Requirements

Professional experience in customer support (banking sector)
Knowledge of payment systems and the banking ecosystem
Fluent Portuguese and English
Working knowledge of Outlook, Word, Excel, and PowerPoint
Strong learning ability, organization, autonomy, and drive; clear written and verbal communication
Responsibility, initiative, and a problem-solving mindset

Nice-to-have

Knowledge or experience in IT with digital payment solutions
Additional languages (written and spoken)

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