IT UX Consultant


Job description

The service to be provided aims to support the digitalization process of specific IT products and services.
To achieve this, the company expects the following competences to be available at the service provider:

Conduct activities in the areas of UX Research, Service and Experience Management, applying the Company IT UX framework in the Company IT services and tools, in its service lifecycle.
Support to ongoing UX projects of the IT UX team, in non-IT infrastructure areas e.g. Data Analytics, AI, Low-Code app development, ERP, CRM, and alike (central IT), and also in our Business IT products.
Collaboration with IT Value Center Management & other User Engagement teams around the world, across the Businesses and regions, aiming to understand the end-to-end value chain (IT service <–> End-User), collecting feedback and input from and towards the end users
Define deployment strategies for IT project & service roll out (creating awareness, informing, engaging and enabling the company end-users)
Conduct activities in the areas of User Experience management:
o Design Thinking / Focus group sessions with end users
o Compiling feedback and incorporate it in IT UX offer, but also in IT Service Design
Benchmarking (finding latest trends in IT) and create a network across the group companies
Knowledge in UX/UI design is a plus (Figma ideally).
Change Management activities (evangelize UX within Company IT):
o Support to the enablement of IT employees, by providing conceptual and handson training and info-sessions
o Development of UX related content, such as articles, posts, slide-decks, etc., to
generate awareness on the importance of UX being applied to IT service design


Strategic and out-of-the-box thinking
Proven User Experience, Service Design, Stakeholder Management, Change Management and Communications Management skills
Customer Success orientation
Good understanding of "every" IT service (empathy rather than technical skills), on an architectural level – especially in the non-infrastructure areas above mentioned
Ability to work in a fast-paced environment
Ability to work effectively across a global multicultural and multilingual team
Ability to communicate effectively to all end-user levels as well as top management
Native-speaker level command of English with excellent presentation, writing and translation skills

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