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IT UX Consultant

Lisboa

Job description

The service to be provided aims to support the digitalization process of specific IT products and services.

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To achieve this, the company expects the following competences to be available at the service provider:

• Conduct activities in the areas of UX Research, Service and Experience Management, applying the Company IT UX framework in the Company IT services and tools, in its service lifecycle.
• Support to ongoing UX projects of the IT UX team, in non-IT infrastructure areas e.g. Data Analytics, AI, Low-Code app development, ERP, CRM, and alike (central IT), and also in our Business IT products.
• Collaboration with IT Value Center Management & other User Engagement teams around the world, across the Businesses and regions, aiming to understand the end-to-end value chain (IT service <–> End-User), collecting feedback and input from and towards the end users
• Define deployment strategies for IT project & service roll out (creating awareness, informing, engaging and enabling the company end-users)
• Conduct activities in the areas of User Experience management:
o Design Thinking / Focus group sessions with end users
o Compiling feedback and incorporate it in IT UX offer, but also in IT Service Design
• Benchmarking (finding latest trends in IT) and create a network across the group companies
• Knowledge in UX/UI design is a plus (Figma ideally).
• Change Management activities (evangelize UX within Company IT):
o Support to the enablement of IT employees, by providing conceptual and handson training and info-sessions
o Development of UX related content, such as articles, posts, slide-decks, etc., to
generate awareness on the importance of UX being applied to IT service design

Requirements

• Strategic and out-of-the-box thinking
• Proven User Experience, Service Design, Stakeholder Management, Change Management and Communications Management skills

• Customer Success orientation
• Good understanding of "every" IT service (empathy rather than technical skills), on an architectural level – especially in the non-infrastructure areas above mentioned
• Ability to work in a fast-paced environment
• Ability to work effectively across a global multicultural and multilingual team
• Ability to communicate effectively to all end-user levels as well as top management
• Native-speaker level command of English with excellent presentation, writing and translation skills

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