IT Helpdesk Specialist - Infrastructure and Troubleshooting


Job description

  • Managing, developing and implementing the IT infrastructure strategy (Hardware, Software, Networks, Services, Data) in line with the company's vision and objectives;
  • Troubleshooting;
  • Ensuring the smooth running of systems, including internal portals, email systems, laptops, services and authentication mechanisms;
  • Monitoring the patch management process for the operating system, applications and security;
  • Carrying out regular system status checks, provisioning and deactivating user accounts, fine-tuning system performance and hardware updates;
  • Promoting the adoption of and adherence to security policies, standards and controls;
  • Managing relations with IT suppliers and service providers, negotiating contracts and ensuring the provision of quality services and products;
  • Monitoring and resolve users' technical and functional problems;
  • Assessing opportunities for improvement to increase the efficiency of the solutions implemented;
  • Monitoring and ensuring the preparation of technical documentation and user manuals;
  • Documenting procedures, problem solutions and best practices for internal reference.


  • Professional technical degree or higher education in Information Technology;
  • Experience in IT Infrastructure (Networks, Services, Data, Hardware/Software);
  • Good knowledge of ITIL practices
  • Hands-on experience in managing Windows AD, Microsoft O365 and Azure;
  • Experience in Windows Server and Linux platform support (preferred) and Cloud Environments;
  • Good knowledge of LAN/WAN;
  • Strong sense of service quality and attention to detail.
  • Excellent analytical skills

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