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Fullstack – Product Operations

Lisboa

Job description

We are seeking a skilled Full Stack Developer with 2-3 years of experience to join our dynamic team. The
ideal candidate will have a strong background in both backend and frontend development, with a
preference for .NET expertise coupled with proficiency in React. As a Full Stack Developer, you will play a
key role focuses on maintaining and responding to customer tickets, providing technical assistance, and
ensuring customer satisfaction.

Responsibilities
      • Monitor and respond to customer support tickets promptly, ensuring timely resolution and high levels
of customer satisfaction.
      • Diagnose and troubleshoot technical issues reported by customers, providing clear and concise
explanations and solutions.
      • Collaborate with development and product teams to escalate and resolve complex technical issues
efficiently.
      • Maintain a thorough understanding of the company's products and services, effectively
communicating product features and capabilities to customers.
      • Develop and maintain documentation, including knowledge base articles and known issues database,
to assist customers in resolving common issues independently.
      • Implement and maintain monitoring tools to proactively identify and address potential issues before
they impact customers.
      • Provide technical guidance and support to internal stakeholders, including sales, marketing, and
product teams.
      • Continuously identify opportunities for process improvement and optimization within the customer
support workflow.


Requirements

Education & Experience

Required:
      • Graduate in Computer Science or Engineering similar;
      • At least 2/3 years (minimum) of professional experience as Full Stack;
      • Good English level.

Skills & Knowledge

Required:
      • Bachelor’s degree in computer science, Engineering, or related field.
      • 2-3 years of professional experience in software development and customer support roles.
      • Strong proficiency in frontend development using React.js and modern JavaScript libraries and frameworks.
      • Solid understanding of backend development with .NET Core, including C#.
      • Experience with designing and consuming RESTful APIs.
      • Proficiency in SQL and database management systems (e.g., SQL Server, PostgreSQL).
      • Excellent problem-solving and analytical skills, with the ability to quickly learn and apply new technologies.
      • Exceptional communication and interpersonal skills, with a customer-centric mindset.
      • Proven track record of effectively managing and prioritizing multiple tasks in a fast-paced environment.

Preferential Qualifications:

Preferential:

Experience with customer support ticketing systems.
Familiarity with version control systems (e.g., Git) and continuous integration/continuous deployment
(CI/CD) pipelines.
Knowledge of cloud platforms (e.g., Azure, AWS) and containerization technologies (e.g., Docker,
Kubernetes).
Understanding of software testing principles and methodologies.
Previous experience in a SaaS or software product company.
Spanish knowledge is valued

Full-Time | Lisbon | Hybrid​

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