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Application Support

Alfragide

Job description

This is not a helpdesk role. There is no script to follow and no L4 to escalate to. When something breaks in production, you're the person who finds out why — and makes sure it can't happen again.


Soft skills:

  • Good communication skills with clarity and structured logical reasoning
  • Excellent learning ability, technical analysis, and adaptability to change
  • Critical thinking and prevention-oriented mindset
  • Responsibility, autonomy, and perseverance
  • Excellent teamwork and collaboration skills with other teams
  • Ability to document and share knowledge

Requirements

  • Analyze and resolve production incidents (L3), with a focus on ensuring they are correctly diagnosed (root cause)
  • Good understanding of application/functional architectures: analyze functional documentation, understand flows and business rules, trace a transaction across multiple architecture components
  • Investigate complex problems through analysis of logs, databases, and metrics
  • Proactively define relevant metrics for early problem detection and identify recurring failure patterns, proposing preventive measures
  • Collaborate with development teams on structural problem resolution

Technical skills:

  • Comfort with Linux shell (e.g. grep, awk, sed, sort, uniq, tail, ps, top, ...), filesystem navigation and manipulation
  • SQL DML (e.g. select, joins, subqueries, ...)

​Nice-to-have / tools:

  • Observability (Grafana/ELK Stack) and ability to investigate functional problems through data
  • Scripting (e.g. BASH/Python)


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