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Application Support

Porto

Job description

We are looking for a Level 1 functional application support to internal applications users:

  • Internal end users requests management
  • Internal users on the applications assistance
  • Queries resolution from end users with respect to the systems supported, including but not limited to incorrect data issues, ensuring feeds into the system in a timely manner
  • Ensuring that root cause analysis has been found and solutions implemented to prevent repeat occurrence
  • Documentation on new functional features
  • Current business processes maintenance and enhancement
  • Functional platforms follow up, new process and features implementation
  • Incident and Problem management, solutions to common problems documentation

We are looking for an application Support to join our team in Lisbon or Porto (hybrid mode, 3x week at the office).


Main Responsibilities:
  • Functional monitoring and control of the applications
  • Incident management, problem, request and change management
  • Answer client inquiries
  • User access management
  • Incident communication
  • Create and update team documentation and user guides






Requirements


Technical skills:
  • SQL - Notions
  • ORACLE - Notions
  • ITIL - Practice
  • Financial Markets - Transversal Financial Markets - Notions


Soft skills:
  • English - Expert
  • Communication - oral & written - Expert
  • Ability to collaborate / Teamwork - Expert
  • Proactivity - Practice




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