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Application Support Professional (German / English speaker)

Lisboa

Job description

The service to be provided is focused on Application support at Siemens. To achieve this, Siemens expects the following competences to be available at the service provider:

Incident resolution within internal applications.
End-to-end customer experience providing a single point-of-contact.
Incident Management – Incidents, queries & service request.
Application support for Siemens Digital People Solutions on several platforms.
Documenting all actions and communication in the tickets.
Knowledge transfer inside the team regarding the applications and support activities eg Creation of use cases.
Proactive in finding root-causes, communicating with other teams and finding solutions.
Focused on providing quality support with focus on client satisfaction.

Requirements

Senior Level - German speaker (written and spoken)

Senior Level - English speaker (written and spoken)

Senior Level - 2nd level Application Support

Mid-Level - Helpdesk / Service Support

Junior Level - ITIL foundations knowledge

Mid-Level - Microsoft Office Tools (excel proficient)

Mid-Level - Problem solving & researching

Mid-Level - Provider-based services experience

Senior Level - Teamplayer & Agile mindset

Mid-Level - Experience in HR systems

Senior Level - Ticketing tools (servicenow / remedy / other)

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