Application Support L2


Job description

We are looking for a new family member to provide application support within the Banking and Financing Services area for the ABS CUSTODY - London.

You will be working from our cllient's office in Lisbon, where you need to go 3x per week. 


Your Main Tasks will be:

  • Support the business in their IT needs and understand the business workflows and scenarios                                                                  
  • Maintaining a proper coverage in their designated shift                                                              
  • Voluntarily picking up work and tasks as received over email, tickets or in person                                                                         
  • Provide business, team members and other project/task partnering teams updates on the issue/task/project                                                                 
  • Documenting and training other team members                                                                           
  • Shadow other team members and seek to learn to improve day to day coverage of the platforms                                                                          
  • Sharing knowledge within the team as well documenting the issues/incidents for better follow up                                                                        
  • Improving day to day tasks by writing scripts and automate tasks that are procedure oriented                                                                
  • Contribute towards better post-release checkouts                                                                       
  • Understand the underlying issue and the associated patch fix/release and identify systemic issue                                                                         
  • Availability to work during Holidays / Weekends as per pre-defined needs and on a rotational basis with the rest of the team                                                                             



Technical Skills:

  • Basic knowledge and capabilities in scripting languages, network, Windows and Linux environments                                                   
  • Good level of SQL (Sybase, Oracle or Microsoft) – minimum 2 years of experience                                                         
  • Business knowledge: Candidate should be looking to build upon a solid knowledge base in Investment Banking and trade workflow from creation to accounting             
  • ITIL understanding is also a plus.                                                            
  • Experience in Cobol language                                                  


Language Skills:                                                              

  • English (Expert)     


Soft Skills:

  • Good relational qualities – Good communication                                                           
  • Accuracy, reactivity & proactivity, autonomy and curiosity                                                         
  • Interest to learn the Business                                                  
  • Team Spirit                                                     
  • Client focus                      

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